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CASE STUDY · DIGITAL VISITOR EXPERIENCE

A digital visitor platform for one of Greece’s leading cultural institutions

From multilingual audio guided tours and live event streaming to personalized virtual experiences, Neurons Tech designed and developed a unified ecosystem of digital services that extends the visitor experience beyond the physical space itself.

At a glance
One of the largest and most important cultural institutions in Greece faced a challenge that came with its own scale: the volume of exhibits, the breadth of thematic sections, and the size of the collections made visiting the institution an experience that required significant effort from the visitor themselves.
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Neurons Tech designed and developed a unified ecosystem of digital services that allows each visitor to shape a more meaningful and personalized experience. The platform includes multilingual audio guided tours, virtual exploration tools, live streaming of events, remote educational programs, and accessibility services for visitors with visual or hearing impairments.


The context


When scale becomes the challenge itself


For an institution of this scale, the richness of the collections is both its greatest strength and its greatest challenge. Visitors are faced with an enormous volume of information and need guidance in order to create an experience that feels meaningful to them personally rather than following a standardized route.

The objective was not to build a single isolated tool such as an audio guide application or a standalone booking system.

The goal was to design a unified platform of digital services that:

  • gives visitors a personal account that accompanies them across every interaction with the institution from anywhere in the world,
  • operates both on site through interactive information stations and remotely through the visitor’s own device,
  • and can continuously evolve and expand without requiring the entire platform to be rebuilt every time a new service is introduced.

An institution of this scale did not need another application.

It needed a digital service architecture capable of growing together with its long term vision.

Why custom development


There is no off the shelf platform for an experience like this.

The operational and visitor experience requirements of a major cultural institution are unique. Collections, thematic storytelling, accessibility requirements, educational programs, and live event streaming cannot realistically fit inside a standardized product.

The correct architectural decision was a purpose built platform designed specifically around the organization itself and capable of expanding with new digital services as the institution’s vision evolves over time.

What was designed and developed


The platform was designed not as a single application, but as a unified ecosystem of digital visitor services operating on a shared foundation.

Virtual exploration and personalized routes

Using 3DVista technology, visitors can organize their visit through curated exhibit selections, create their own routes, add comments, and share their experience with others.

Live streaming of events

Events can be attended remotely through smart TVs, computers, tablets, or mobile devices, extending participation beyond the physical space of the institution.

Remote educational programs

Schools can connect live to educational programs designed for preschool, primary school, and middle school students.

Accessibility services

The platform includes tactile experiences with dedicated audio guidance and Greek sign language support for visitors with visual or hearing impairments.

Reservations, updates, and participation

Visitors receive updates about upcoming activities, can book participation in events, explore the current schedule, access digital postcards from the institution, watch archived video content, and participate in improvement surveys.

Unified visitor account

A single personal account gives visitors access to every digital service provided by the institution from anywhere in the world.

What this means in practice


Visitors shape their own experience

Instead of following a predefined route, each visitor creates a more personal connection with the collections and thematic content.

Accessibility by design

Six language support and accessibility services open the experience to audiences that traditional guided tours would often exclude.

The institution extends beyond its physical walls

Through live streaming and remote educational programs, the organization reaches schools and audiences regardless of physical location.

A platform designed to evolve

The architecture allows new digital services to be added progressively without rebuilding the entire system from scratch.

Three years in production

The platform has been operating successfully in production for more than three years, serving both on site and remote visitors.

Solution stack

Backend: Python / Django
Virtual exploration: 3DVista
Channels: On site information stations and remote access 
Services: Virtual tours, live streaming, remote education, accessibility services, reservations 
Account system: Unified personal visitor account

Designing digital experiences that evolve with the institution

Whether the challenge is visitor engagement, accessibility, education, or digital interaction at scale, we design platforms around the experience the organization wants to create — not around the limitations of predefined software.

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